In the first of this new podcast series, sales trainer and No Fluff founder Nicola Lutz explores what those leading school admissions can do to engage their teams in “doing the tasks they don’t want to do in sales”.
These include essential jobs that can be “boring or out of their comfort zone” such as picking up the phone to respond to enquiries or chasing offers, she says.
Nicola looks at how to motivate staff by putting the end product – happy students and their families – firmly in the frame and offers a range of useful tips to make this happen.
“We need to connect staff to the good that they are doing,” says Nicola, summarising the approach.